Resources & FAQ

Accepted Software:

  • Adobe Photoshop
  • Adobe Illustrator
  • Adobe In Design
  • Quark 5.0 or earlier

Photoshop File Requirements:

  • Provide Layered Source File (300 DPI minimum resolution) with crop marks
  • Include all links in one file folder
  • Include all fonts in one file folder
  • Provide PDF of finished document
  • Stuff or Zip all of the above into one folder
  • Email documents less than 5 MB to
  • Send documents MORE than 5 MB via Hightail

 

Illustrator File Requirements:

  • Provide Source File or EPS file with crop marks
  • Convert everything to outlines
  • Include all links in one file folder
  • Provide PDF of finished document
  • Stuff or Zip all of the above into one folder
  • Email documents less than 5 MB to
  • Send documents more than 5 MB via Hightail

 

InDesign File Requirements:

  • Provide Packaged Source File which will include all links in one file folder and all fonts in one file folder.
  • Provide PDF of finished document with crop marks
  • Stuff or Zip all of the above
  • Email documents less than 5 MB to
  • Send documents MORE than 5 MB via Hightail

 

Quark File Requirements:

  • Provide Source File in version 5.0 or less with crop marks
  • Include all links in one file folder
  • Include all fonts in one file folder
  • Provide PDF of finished document
  • Stuff or Zip all of the above into one folder
  • Email documents less than 5 MB to
  • Send documents more than 5 MB via Hightail

Here you’ll find answers to common questions our clients ask. Start by selecting one of the links below.
If you don’t see what you need – call or contact us online.

At what resolution should I save my photos and graphics?
What is a proof and why is it important that I look at it?
What is the Pantone Matching System?
Is white considered a printing color?

At what resolution should I save my photos and graphics? Top 3 Biggest Print Mistakes_Graphic Images_MG-1

Resolution should be set to 300 dpi.
Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi.
Avoid these graphics, as they will appear pixilated and blocky when printed.
Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

What is a proof and why is it important that I look at it?

In printing terms, a proof is a one-off copy of your document after all modifications and printing setup processes have been completed. It is your last and best opportunity to make sure that the print JOB comes out the way you want. By carefully inspecting the proof, you can help us assure an accurate, flawless delivery of your print job on the first run.

What is the Pantone Matching System?

The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

Is white considered a printing color?

Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.