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Case Study


Target audience: New residents in a defined geographical areanewmover

Program objective: Increase awareness of family healthcare providers associated with the hospital group in the Lancaster County area

Description: Direct mail predesigned by the client to send out to the new movers in an 18 zip code area. The theme was ”We’ve got you covered”. In addition to providing information on healthcare providers the mail piece asked the recipient to take a short online survey and receive a gift.

How we helped: We enhanced the mail piece by adding a band aid as a closure to further simulate the “We’ve got you covered” concept. We added personalization to the piece. Who doesn’t like to see a mailing that has your name on it? We also created a domain specific to this campaign. Next we gave each recipient their own pURL. In this case the pURL directed them to their own welcome page on the internet and invited them to fill out a 5 question survey. The survey asked simple questions age, gender, what influences your decision on choosing a certain doctor, contact preference. As a thank you for filling out the survey the recipient received a complimentary first aid kit with welcome letter in the mail.

Tangibles: 6×9 full color mailer with 5.5 x1.5” band aid closure with 4 channels of personalized text and personalized URL’s, 8.5 x 11 full color welcome letter, 46-piece first aid kit.

Results: Through real-time dashboard reporting capabilities of the PURL, the hospital was able to track individual responses to allow the practices to make contact with potential new patients to their area. After tracking for a period of 3 months we added a picture of the first aid kit to the piece which increased the response rate by nearly fifty percent.



The Integrated Marketing Solution Process:

  1. 40% of a direct mail campaign’s success lies in selecting the right list. Make sure you have chosen the right audience for your direct mail campaign
  2. 40% of the success depends on the offer. Make sure your offer is relevant, complementary to the campaign’s theme and valuable enough to generate a response.
  3. 20% of the campaign’s success depends on the creative. Make sure your direct mail piece is attention grabbing.


new_GB22Problem: A local baking products company wanted to create a high-quality brochure to increase sales, and turned to us for help. The company’s previous printing and design firm had gone out of business, taking all of its necessary files with them.

Solution: Considering the customer’s market, we determined that its audience would be most intrigued by seeing the company’s products put to use.

MultiGraphic’s dedicated staff created a new brochure from scratch by taking pictures of the customer’s products as well as heading into the kitchen and making the recipes to take pictures of the baked goods.

Result: With a new, eye-catching brochure to show off, the customer was able to engage its audience and boost sales. The brochure was such a success, the customer has reprinted it several times.

Attributes: Our solution delivered a quality printed piece well-suited for the customer’s industry and gave the customer the confidence in finding a new printer to trust with all of its future printing needs.


Problem: A nearby university was unhappy with its then current printer’s quality and inconsistency of their corporate brand colors and came to us for help.

We showed our printed samples to the university, giving them the confidence to trust us with all of their printing and promotional needs.

Solution: MultiGraphic created a variety of high-quality marketing materials and promotional products that worked well with the university’s colors and overall image. Everything from the school’s brochures to its letterhead was consistent and eye-catching.

Result: With a steady supply of vibrant, high-quality marketing materials to send out, the university was better able to engage with students, faculty, and parents.

Attributes: Our solution delivered a consistent brand image and marketing materials for the customer. All products were affordable, delivered on time, and exceeded expectations.


Nursery2Problem: A local customer came to us looking for ways to increase brand awareness, sales, and knowledge of product usage.
We started with discovery to learn as much as possible about their users, competitors and industry through interviews, user research, and competitive research.

Solution: MultiGraphic created an integrated marketing test program through personalized and variable email blasts and direct mail postcards to drive prospects to a Personalized URL which included a landing page, combination survey and profile page, thank-you page and coupon redemption.

Through real-time dashboard reporting capabilities of the email and PURL, the customer was able to track individual responses to allow for new product development and determine which medium had the highest response rate towards his target audience.

Attributes: Our solution delivered innovative ideas and a campaign which included email marketing and direct mail that provided excellent results to track against for future campaigns.


Problem: A corporate office which owns several nursing homes/assisted living and rehab facilities in the area approached us to streamline its form and inventory process. Each of its facilities would order forms at different times, duplicating orders and wasting precious time and money.

Solution: MultiGraphic created a dedicated numbering system for all of the customer’s forms and inventoried everything in one place. We were able to keep track of the customer’s ordering history as well as order in bulk.

Result: With a dedicated numbering system in place, the customer stopped making duplicate orders and was better able to keep track of its forms.

Attributes: Our solution saved money and precious time for the customer. By developing a more efficient form and inventory process, we helped improve the customer’s overall workflow.

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